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hometerms and conditions
Before placing an order with us, please read and accept our terms and conditions hereafter.
Your order
  1. Customers are requested to complete the order form fully and accurately. Should there be any error in the details provided for the recipient or for the amount to pay, we cannot be held responsible for the failure to deliver. Charges related to forwarding or reshipping the package to another recipient or to a different delivery address will be the responsibility of the customer.
  2. No order is accepted by L'artisan du chocolat until the order has been checked and approved. If there is a problem, we will e-mail you within 2 working days (excluding Saturdays and Sundays). In the event that we cannot satisfy your order due to stock unavailability, we will contact you to offer you an alternative. However, if this would prevent us from meeting your required delivery date, we will send suitable substitutes of the same or higher value and contact you afterwards.
  3. The right of withdrawal of 8 days does not apply to contracts for the supply of perishable food products such as chocolates. Modification or cancellation by the customer may be accepted whist the parcel is in preparation only. In this case of cancellation, the charges will be refunded. However, a discretionary fee may be applied for administrative cancellation charges. From the time the parcel is handed over to the carrier, no modifications or cancellations may be accepted and the charges will not be refunded.
  4. We advise against chocolate deliveries to warmer countries and/or in summer months when temperatures are higher than that of the UK average summer. We have no control over temperatures during international chocolate deliveries and so we cannot accept responsibility for any chocolate deliveries that have been heat damaged.
  5. You may cancel orders for non food items at any time within 8 days of receipt without reason, for a refund of the full purchase price less postage and packing charges. This is conditional on the return of goods to us in their original packaging and perfect condition within 14 days of the date of cancellation. Returning items under this Guarantee is the responsibility of the purchaser. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.
  6. Tasting events: if you have booked for a specific date but cannot attend, you need to let us know at least 5 working days before the tasting. We will then provide you with a list of alternative dates, valid for 1 year. Should you or your guest fail to warn us in due time of your incapacity to come to the event, you will be charged a "no show" fee of £15 per person.
  7. A processed order can be tracked through the previous order section of the order history page. This is located on the 'Your Account' menu.
Our prices
  1. The prices indicated on the order form are in British pounds and include Vat of 17.5%.
  2. The prices are subject to change.
  3. The prices do not include delivery charges. Delivery charges depend on the value of the order, the country of destination, the speed of delivery as well as the weight and the volume of the package. They include a contribution to the cost of preparation of the parcel and the transportation costs.
  4. For further information on these charges, take a look at our deliveries and pick ups
  5. There is no import tax into the countries of the European Union or the USA. For other countries, any import taxes and any customs to be paid on entry of the parcel into the country are the responsibility of the addressee and are payable on delivery.
  6. On particularly fragile and precious items such as our chocolate pots, the P&P quoted on the site for that item will include insurance for damages up to the value of the item.
Your payment
  1. To be accepted, your order must be paid for in full. Orders not paid for cannot be delivered.
  2. We reserve the right to modify the amount to be charged if you have selected the wrong delivery charge. We will email you within 2 working days after receiving your order should it happen.
  3. Payments are made immediately on order using the following credit cards: Visa, MasterCard, Maestro or American Express. The currency used for the transaction is the British pounds. The amount, debited from the account of the credit card holder, will depend on the exchange rate on the day of the debit and any exchange charges made by the bank that issued the card.
  4. The payment security protocol used guarantees the total confidentiality of the personal information transmitted on the Internet.
  5. The transfer of ownership of the products to the customer only takes effect after the customer has paid the price in full. The transfer of risk is made from the time the addressee has acknowledged receipt of the products.
Claims and returns
  1. We aim to please. Any comment or complain will be received with attentive goodwill
  2. On reception of the products, the customer must always check that the delivery is in conformity with his order. Any damage must be noted accurately, dated and signed on the delivery note. We always recommend writing "unexamined" on the delivery note if you do not have time to fully check the state of the parcel there and then.
  3. Any claims must be made within a maximum time of 48 hours after reception of the parcel by email. After this period, no claims will be accepted. The reason for the claim must be stated and accompanied by evidence justifying the prejudice suffered. Following an evaluation and acceptance of the complaint by L'artisan du chocolat, the customer may choose between reimbursement of his order or a second delivery.
  4. Please note that the pictures on our site are not contractual.
  5. In general we do not accept returns of perishable food items.
  6. Any return of a product must be formally agreed between L'artisan du chocolat and the customer and be returned within 48 hours of the agreement. After this period, no return will be accepted.
  7. Any return accepted by L'artisan du chocolat because of a visible fault or the non-conformity of the products delivered ascertained by L'Artisan du Chocolat will enable the customer to receive a free replacement or the restitution of a credit note in his favour, with the exclusion of any other form of indemnity or the payment of damages and interest.
Your rights
  1. Privacy: we process all your information in the strictest confidentiality. Your data entered on line are recorded on a secure server and are immediately encrypted.
  2. These terms and conditions do not affect your statutory rights
Our commitment
  1. We guarantee the quality and freshness of our chocolates within the shelf life indicated on the product and the website and assuming the products have been kept in cool, dry and odourless conditions in their original packaging.
  2. We commit ourselves to providing an excellent service. If you have sent chocolates or received a gift with which you are not entirely happy, please contact us with your comments on how we can improve.
Interdictions
Under no circumstances may you sell the products which are intended for your personal use or that of the person to whom your order is addressed.
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Terms and Conditions
L’artisan du chocolat: luxury handmade chocolates, chocolate truffles, hampers, bars and hot chocolate for treats, presents and corporate gifts for sale online