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Privacy & Cookies

Here are the tedious but needed small prints

Artisanduchocolat.com ("the Website") is owned and operated by Artisan du Chocolat Limited. This policy, together with our Terms and Conditions, explain how Artisan du Chocolat may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Artisan du Chocolat is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you order or enquire about our products we need to know your name, postal address, e-mail address, telephone number, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their postal address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery and to communicate with you on any matter relating to the conduct of your account and the provision of our service. We do not store credit card details nor do we share customer details with any 3rd parties.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information you can unsubscribe from our contact list at any time by using the link at the bottom of our marketing emails, by emailing customerservice@artisanduchocolat.com or by calling us on 08452706996.

2. Our use of cookies and other information gathering technologies

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

To order products on our website you will need to have cookies enabled. If you don’t want to enable cookies you can still enjoy browsing our website, you’ll just have to visit one of our stores in order to purchase.

Three types of cookie may be used during your visit to artisanduchocolat.com

• Artisan du Chocolat session cookies that are deleted after each visit

• Artisan du Chocolat persistent cookies are not deleted after each visit

• Third party cookies that are used by our partners, for example, to help us measure site visitors

Some of these cookies are essential for you to use artisanduchocolat.com

If you wish to restrict, block or delete our cookies, you can configure your browser to do so. Please check the 'help' section of your particular browser to learn how to change your cookie preferences.

3. How we protect your information

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues, the Artisan du Chocolat website uses Sage Pay and PayPal to process all payments. They are both PCI DSS compliant payment service providers and payment information is dealt with exclusively by these companies. Your credit/debit card information is not visible or accessible by us or any third party and is not stored on the Artisan du Chocolat website. We also keep your personal information confidential. The internal procedures of Artisan du Chocolat cover the storage, access and disclosure of your information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address or name, please login to your account by clicking here. If you wish to cancel your registration, please send an e-mail to customerservice@artisanduchocolat.com, or by sending a letter to Artisan du Chocolat Ltd, 81 Westbourne Grove, London, W2 4UL.

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

7. How to contact Artisan du Chocolat

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to customerservice@artisanduchocolat.com.