View our seriously creepy Halloween collection

Privacy and Cookie Policy

Here are the tedious but needed small prints

HMM

Artisan du Chocolat Ltd, trading as Artisan du Chocolat, ("we", “our”, “us”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.artisanduchocolat.com (our “Site”) you are accepting and consenting to the practices described in this policy. For the purpose of the European General Data Protection Regulation (2016/679) (the “Legislation”), the data controller is L’Artisan du Chocolat Limited, with registered number 03934898, with registered address at The Long Barrow, Orbital Park, Ashford Kent TN24 0GP. Our Data Protection Officer for the purpose of the Legislation can be contacted at web@artisanduchocolat.com.

Information we collect from you

We will collect and process the following data about you: · Information you give us. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Site, subscribe to our newsletter, information you give within our retail outlets, enter a competition, promotion or survey, purchase a gift card or voucher, apply for a job with us and when you report a problem with our website. The information you give us may include your name, address, e-mail address postcode, phone number and birthday. • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, date and time zone setting, browser plug-in types and versions, operating system and platform; • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for' page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).

What we do with the information we gather

We use information held about you in the following ways: · Information you give to us. We will use this information: • to provide you with the information, products and services that you request from us; • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data; • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others; • to notify you about changes to our service; • to ensure that content from our site is presented in the most effective manner for you and for your computer. · Information we collect about you. We will use this information: • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; • to improve our site to ensure that content is presented in the most effective manner for you and for your computer; • to allow you to participate in interactive features of our service, when you choose to do so; • as part of our efforts to keep our site safe and secure; • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others; • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. · Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Discloser of your information

You agree that we have the right to share your personal information with: • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. • Selected third parties including: • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them; We will disclose your personal information to third parties: · In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. · If Artisan du Chocolat Limited, or its direct or indirect parent companies, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. · If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our server with Siteground and our secure internal servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by emailing web@artisanduchocolat.com

You have the right to see what information we hold about you by making a subject access request, using our subject access request form, available from web@artisanduchocolat.com or by writing to DPO, Artisan du Chocolat, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP.

You have the right to request that information we hold about you is deleted. Requests should be made to web@artisanduchocolat.com or to DPO, Artisan du Chocolat, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP.

Our site may, from time to time, contain links to and from the Sites of our partner networks, advertisers and affiliates. If you follow a link to any of these Sites, please note that these Sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Sites.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.