FAQ 22


How do I place an order

Browse through our extensive collections, add the item to your basket, add a free gift message to your order and proceed through the checkout process.

How much is delivery?

Delivery to any UK address starts from £3.95 or free on orders over £60.

Can I claim back the VAT?

For orders being delivered to the UK, VAT at 20% is applied, meaning that these orders are not eligible for a VAT refund. For orders outside of the UK, VAT is not applicable and will be deducted at the final checkout stage - Note, local customs / duty maybe payable on delivery.

Can I deliver to multiple addresses?

Please place each order individually. For large corporate orders, please contact us with bulk orders.

What outer packaging do you use?

We use either plain brown cardboard boxes or Artisan du Chocolat branded cardboard boxes. Where a gift message is given, these are handwritten onto tags attached to the products.

Where do I enter a discount code?

This can be entered at the Checkout. We cannot retrospectively apply any discount codes to orders.

Can I change my delivery address?

Please contact our customer service team if your order has not been despatched. We cannot update an address once the parcel has left us.

What payment methods do you accept?

We accept all major debit / credit cards including American Express. We also accept Google Pay / Apply Pay.

I have forgotten my password

Please head to the Login page and click the Forgot Password link to reset.

Do I need an account?

No, you can checkout as a guest or sign up to keep track of all your order history and track your orders.

What paperwork do you include in the parcels?

No paperwork is included at all. Just the chocolates, menu and any gift messages.

Can I cancel my order?

Providing the order has not been despatched, please contact our customer service team.

Can I do a Click & Collect?

We are not currently offering this service.


What is the best before date?

Please click on Allergies / Shelf Life tab within any product to view the minimum shelf life we try to give.

Do the chocolates contain alcohol?

While most of our chocolates to not contain alcohol, please always refer to the Ingredients tab on the product, or back of pack label.

Where are your products made?

All of our chocolates are made in Ashford, Kent.

Are your products Vegan, Gluten or Dairy Free?

Please refer to the nutritional / ingredients tab within each product or contact us before purchasing for further details.