FAQ
Frequently Asked
Product Related
- What are your best sellers?
- Why do the bars have faces?
- Where are your products made?
- Do the chocolates contain alcohol?
- What is the best before date?
Stores
- Who hosts the tasting events?
- Can children attend the chocolate tastings?
- How long do the tasting events last for?
- Do you hold special events in the stores?
- What are the addresses?
Website
- Can I change my delivery address?
- Can I claim back the VAT?
- Where do I enter a discount code?
- How do I purchase online?
- What outer packaging do you use?
UK Delivery
- Can I update the delivery address?
- Help, my parcel hasn't arrived!
- Do you provide a receipt/invoice?
- Do I need to sign for my chocolates?
- How much is delivery?
International Delivery
- Do you send temperature controlled?
- Which courier do you use?
- How much is delivery?
- How long does delivery take?
- Do you deliver to my country?
Cocoa Rehab
- I have an allergy
- Can I buy for a friend or family?
- Which chocolates will I receive?
- Can I specify the chocolates?
- How much is the cocoa rehab?
Payment Methods
- Do you accept bank transfers?
- Help, my payment was declined!
- Do you store my card details?
- Do you accept AMEX?
- Do you accept Paypal?
